Melodics^™ support

Melodics^™ FAQs

Account & Payment

• How do I sign up?

  To sign-up, download Melodics and follow the instructions in-app.

• How do I subscribe?

  Just sign up and then head to the Subscribe page in the app.

• What payment methods do you accept for a subscription?

  You can pay with a Visa or MasterCard credit/debit card, or via PayPal.

• Where do I put my promo code?

  Go to the “You” screen in Melodics. You can enter your code in the “Promo Codes” tab on the left hand side.

• I’m trying to pay by credit card, but it won’t work – what gives?

  First thing to check is make sure that your bank allows transactions with foreign merchants. We're based in New Zealand.

  It’s also worth waiting for 5 minutes before trying again. Some banks will block repeat transactions that occur within a very short time frame, as part of what they do to stop credit card fraud.

  If all else fails, get in touch with us.

• How do I update my credit card details?

  Go to the "You" screen in Melodics. Click on the "Your Account" tab and select "Edit account". You'll be taken to the website where you can manage your subscription.

• How do I unsubscribe?

  You can unsubscribe by clicking “edit account” in the “You” screen of Melodics. You‘ll be taken to the website where you can manage your subscription.

  You will still have full access to everything until the end of your payment period, and you can continue to play all the free lessons after your subscription is ended.

• I forgot my password. How do I reset it?

  In the Melodics app, just enter your email address and then click “Forgot password?” You'll be sent a code which will allow you to reset your password.

• My streak is wrong – what gives?

  Streaks can be broken if you play Melodics offline or if you have a dodgy internet connection. If you think there has been an error, get in touch with us and we can help you out.

Using Melodics / Getting Started

• What are the minimum specs for Melodics?

  Melodics runs on Mac OS X 10.10 or later.

  Melodics runs on Windows 7, 8, or 10 (64bit only).

  Minimum Processor: i3: 1.07GHz 64bit or equivalent.
  Minimum screen resolution: 1280 x 720
  Memory: 512 MB

  1GB of free hard drive space.

  Note: You do not need a MIDI controller, but it is much better with one.

• How do I download Melodics?

  You can download Melodics from our home page. Note: you need to download Melodics onto a compatible Windows or Mac desktop computer / laptop. If you’re trying to download on a mobile device, we’ll send you handy link so you can download it on your computer later!

• Can I download a 32bit version of Melodics?

  No, Melodics only supports 64bit operating systems and hardware.

• Can I use Melodics on my iPad?

  Not yet!

• Do I need to download a separate app for keys, drums, and pads?

  No! You can try out all three instruments for free within the one app, and play 20 free lessons. Easily change instrument by clicking “switch instrument” at the top left of the main Melodics navigation bar.

  

  Subscribe to unlock all 400+ lessons, 30 Courses, unlimited play time, and get access to new content every week!

• Can I play Melodics offline?

  Melodics requires an internet connection to download content in the background. But once this is done, yes, you can play Melodics offline. Here’s what you won’t get:

  • Practice goals
  • New lessons
  • Audio previews
  • Some images might not load

  Other than that – you can play it all!

• What are the free sample packs and how do I use them?

  The more you practice, the more chance you’ll be rewarded with free sample packs! These are royalty free samples that you can use for your own music production. Check out our blog for more information about this.

• Can I make my own lessons?

  Not yet! But we've got 800+ lessons covering all sorts of styles, and are adding new content weekly. Let us know if you can't find what you’re looking for!

• Why won't lessons download?

  Melodics requires an internet connection to download content. If you're having trouble starting a lesson, check that you are connected to a stable internet connection. Try disabling any firewalls / VPN / proxies that may be interfering.

  Make sure your app is up to date! Melodics will prompt you to update when one is available, or you can always re-download the latest version from our website.

  If you're still having issues, get in touch with us and we’ll help you out.

• Can I control Melodics using keyboard shortcuts?

  Yes! You can view our full keyboard shortcut list here.

• Can I slow lessons down so that I can concentrate on figuring out the pattern?

  Why yes, yes you can. For this, you need practice mode. When you go into the Play screen, you’ll see the option for practice mode at the top of the screen.

  

  You can slow the lesson right down, and it will loop forever. You can also pause the lesson during playback for a deeper look at at difficult sections. For more information on how Practice Mode works, check out this guide!

Connected Hardware

• What do all the Connected Hardware settings mean?

  In the settings screen, you‘ll find a range of settings for your connected hardware.

  Selected Device: this dropdown menu is where you can choose with device you want to use. If your device isn‘t showing up, check your connection or hit the “Map your controller” button.
  Map your Controller: this button allows you to create a manual mapping for your controller. Only use this if your device is not already supported. Check out our supported devices here.
  Revert all mappings: if you have previously created a manual mapping and want to revert back to the default mapping, hit this button.

• I don’t have a MIDI device – do I need one?

  Well…no, but it is much better experience with one with one!

  • Melodics Pads: you can use your computer keyboard as a 4×4 controller.
  • Melodics Keys: you can use your computer keyboard, but it doesn’t cover a full range of keys and you won’t be able to complete many lessons, but it’s enough to give you an idea of how awesome Melodics is.
  • Melodics Drums: you can use your computer keyboard, but drumming is all about technique so you'll get the most out of our drum lessons by using an electronic drum kit.

• Will my controller work with Melodics?

  View a list of all supported devices here.

• I’ve got a controller that’s not on your supported controllers list, how do I make it work?

  Almost all MIDI controllers will work with Melodics, you may just need to manually map it first. Go to the “Settings” screen in Melodics and hit the “Map your controller” button and follow the on screen instructions.

• I tried manually mapping my controller but it still doesn’t work – what gives?

  If Melodics isn't seeing your connected controller, try using a different USB cable or USB port on your computer. Also try resetting your controller to factory settings. You may need to refer to the user manual to see how to do this.

  If you’re still not having any luck, check out our Keyboard, Pads, and Drums setup guides.

• Can I map the play / stop buttons?

  Most controller’s transport controls will work in Melodics. If not, try hitting “Revert all mappings” and reselect your controller from the dropdown menu if available.

• I remapped my controller but something weird happened, how do I go back to the default?

  Easy. Go to the “Settings” screen, and on the right under the list of connected devices there’s an option to “Revert all mappings” – just click that.

  

Audio Output

• What do all the Audio Output settings mean?

  In the settings screen, you‘ll find a range of settings for your audio output.

  App Sounds: Melodics has sounds for when you level up / pass lessons, etc. You can toggle these sounds on and off with this setting.
  Selected Device: this is your audio output device. Normally ‘OS default’ is the correct setting but if you‘re using an external audio interface, for example, you can select this as your output here.
  Latency: the latency slider allows you to increase / decrease your buffer size. If you‘re experiencing latency, make sure this slider is in its lowest setting. If you‘re experiencing distortion, try increasing the slider until the distortion is gone.
  Master Volume: you can change the over all volume level of Melodics with this slider. This will affect all audio in the app, including app sounds.
  Auto-preview: by default lessons will automatically start an audio preview when you open them. You can turn that off with this setting.
  Play test audio: this button will play a short audio clip to test your sound. If you‘re adjusting your audio settings or volume, you can quickly test the result with this button.

• How do I connect my audio interface?

  You should be able to choose your audio interface in the “Settings” screen in Melodics under “Audio Output”. Make sure you have installed any necessary drivers before launching Melodics. You may need to check with the manufacturer on how to do this.

• Why does it sound distorted?

  Distortion can sometimes be cause by latency issues. Try raising the latency slider in the Settings to see if that helps.

  If you’re using any external audio hardware like an audio interface, try increasing the buffer size settings for this. You may need to check your manual on how to do this.

  Still having issues?
 If your headphones are USB based, try using headphones with an audio jack!

• My audio is lagging. Why doesn’t the latency slider help?

  Check the audio output device is set to default audio. This is done in the left side of the settings page in the Melodics app. Make sure all your audio drivers are up to date!

• Why does Melodics stop all other audio apps from making sound?

  We do this to get lower latency and better performance. If you want to, you can switch it off by unchecking the “Allow applications to take exclusive control of this device” box in your Speaker’s Properties settings.

• I plugged in my headphones, why can’t I hear anything in Melodics?

  On many Windows computers, the headphones are a different audio interface. When you switch audio interface, audio stops.

  To fix this, just open the “Settings” screen in Melodics, and reselect your audio output device.

• How do I turn off the Metronome?

  You can turn off the metronome by clicking on the metronome settings in the top left hand corner of the lesson play screen (see screenshot below) and select “Off”.

  You will still hear the metronome during the “count-in” intro before the lesson begins, but you won‘t hear this during the lesson itself.

  

• How can I change the metronome volume, or turn the guide track off so I can just hear what I’m playing?

  You can do this within lessons using the inbuilt mixer. Adjust the metronome, your notes, guide notes and the backing track levels direct from the play view.

  You can also pick your metronome, with the familiar sounds of Ableton Live, Logic, Maschine, and many more. Click the metronome icon in the top left corner of the playback screen to choose.

  

Melodics Pads

• Is my pad controller supported?

  View a list of all supported devices here. If your controller isn’t on the list, you can still map it using the “Map your controller" feature. Check out this guide for more information on how this works.

• Can I try Pads lessons with just my computer keyboard?

  You do not need a pad controller, but it is much better with one. Your computer keyboard can be used as a 4x4 controller.

• Why are some of my pads triggering twice?

  Check that you don’t have “note repeat“ or an arpeggiator turned on for your controller. Also check that your controller pad sensitivity isn’t set too high. Most pads are quite sensitive, so you shouldn’t need to press too hard.

  Put the device on a solid surface when you are performing. If the play surface is unsteady or bouncy, you’re more likely to experience undesirable play characteristics such as over-sensitivity (double triggers), or under-sensitivity (missed notes).

• The pads on my controller stopped lighting up, how do I get that back?

  This is probably because you remapped your controller. User mappings don’t have pad lighting. If your controller is a supported device, go go back to the default mapping – and get the lighting back – by hitting the “Revert all mappings” button in the Settings screen.

• Why does Melodics say I need 16 pads to play a lesson?

  Some lessons require 16 pads specifically in a 4x4 layout. If your controller has 16 pads but is configured in a 8x2 layout, unfortunately it won’t be compatible. Don’t worry, you can still complete these lessons using your computer keyboard!

• How do I know which finger I should use on each pad?

  In the pre-play screen, you’ll see that every pad is either blue or yellow – blue pads are played with your left hand, yellow with your right. If there is a number on the pad, that number corresponds with the number above the “hands” illustrations to show you what finger to use.

• Can I change the layout of the pads?

  Melodics lessons are all designed with specific learning outcomes. We’ve chosen each layout to teach specific techniques and make it a challenge.

  That being said, a lot of pads players have their own preferences, so you can also edit the layout to your needs. Check out this guide for more information.

• Why do some of the finger positions say C1, C2 etc?

  For the cue point drumming style lessons, C stands for cue point. For most lessons, you want to set the cue points on the beats within a bar, so C1 goes on the first beat, C2 goes on the second, etc.

  There will be some lessons where the cue points go in other places, so check out the descriptions in each lesson.

  Generally with cue point drumming lessons, you can use any finger.

• Why don’t the pad numbers match my hardware?

  Most hardware manufactures follow the pad numbering that was established in 1988 with the release of the MPC60. Pad 1 is in the bottom left corner.

  Most, but not all.

  To be consistent across our lessons, regardless of what your hardware says, in Melodics Pad 1 is always in the bottom left corner.

• How do I get my Native Instruments Maschine to work with Melodics?

  For Maschine controllers, you’ll need to download the appropriate Controller Editor template. Check out this guide for more information.

• Only the top rows of pads on my ROLI Lightpad Block seem to function. The rest are not recognised by melodics – what gives?

  Open ROLI Dashboard and choose “Melodics” under the “Apps” tab.

Melodics Keys

• Is my keyboard supported?

  View a list of all supported devices here. If your keyboard isn’t on the list, you can still map it using the “Map your controller” feature. Check out this guide for more information on how this works.

• Can I try Keys lessons with just my computer keyboard?

  Yes, and the layout is like this:

  

• Why can’t I reach the higher / lower notes?

  Your keyboard might be set to an octave higher or lower than what’s required to play this lesson. Just use the controls on your keyboard to change up or down an octave (check your user manual for how to do this).

• How do I know which fingers to use on which keys?

  When you open a lesson you’ll enter the finger placement screen, which shows you both the notes you’ll need to play on the keyboard and the fingers on each hand you should be playing these with.

  Play around here until you get a feel for the different notes or chords, then give the lesson a go!

  

• What’s the difference between playing lessons and exercises?

  Exercises are a zen-like contrast to the error focussed and feedback driven lesson experience. One that instead rewards patience, concentration and repetition. The idea is to keep practicing the exercise until you feel confident and ready for the next lesson in the course.

• Will Melodics teach me to read music?

  Our Melodics lessons relate to the wider world of written music. You may notice that the design of these hints at the bass and treble clef of piano sheet music. This is designed to sub-consciously develop your spatial recognition of key interval structures and make it easier for you to transfer your learning between different contexts.

• Why can’t I play the high C on my ROLI Seaboard Block?

  The Roli Seaboard Block only has 24 keys, which means that for some lessons, you’ll need to shift octave to reach the right range on your keys.

  Not to worry, in the top corners of your controller there are directional arrows which allow you to shift the octave up or down. Just shift down an octave and make sure you can hit all the notes in the preview screen before playing the lesson.

• Can I play Keys lessons with my LaunchPad Pro?

  Yes you can, and here's how.

Melodics Drums

• Are my drums supported?

  View a list of all supported devices here. If your drums aren’t on the list, you can still map them using the “Map your controller” feature. Check out this guide for more information on how this works.

• Can I try Drums lessons with just my computer keyboard?

  Drums lessons are designed for electronic drum kits. Because drumming is all about timing and technique, you will get the most out of our lessons using MIDI drums.

  If you don’t have a kit but would like to check out some Drums lessons, you can use your computer keyboard. The layout is like this:

  

• How do I connect my kit?

  Most electronic drum kits will have either a USB or MIDI output. Where possible, use a standard USB cable as this will minimise any potential issues. If you’re using a MIDI — USB interface, you will need to manually map your kit.

• My kit is connected – why can’t I play any lessons?

  You’ll need to make sure your kit is sending standard MIDI on MIDI channel 10. Try resetting your drum module to factory settings to fix this. Refer to your manufacturer’s manual to see how to do this.

• Why isn’t my hi-hat triggering properly?

  This could be because your drums are sending a different MIDI note to what we’re expecting. Melodics is expecting to get these MIDI notes.

  Most kits will have hi-hat settings where you can choose which type of hi-hat you're using. Make sure this setting matches what you have physically connected!

• I can’t reach my computer to restart the lesson – are there any shortcuts?

  Yes! Hitting your high and mid toms together with your kick and hi-hat pedals will start / restart the lesson.